Everything You Need to know
Welcome to our FAQ section! Hear, you'll find answers to the most common questions about mamaearth skincare products, orders, shipping, and more
About mamaearth
What is mamaearth ?
Mamaearth is a luxury skincare brand committed to providing safe, effective, and sustainable beauty solutions.
Are mamaearth products free from harmful chemicals?
Yes, all our products are free from parabens, sulfates, silicones, and other harmful chemicals.
What is mamaearth commited to sustainability?
We are dedicated to eco-friendly practices, including sustainable packaging and sourcing ingredients responsibly to minimize our environmental impact.
Product information
Are mamaearth products dermatologically tested?
Yes, all our products are dermatologically tested to ensure safety and effectiveness for all skin types.
Are you r products vegan and cruelty free?
Yes, our products are 100% vegan and cruelty-free.
Can i use mamaearth products if i have sensitive skin?
Absolutely! Our formulations are designed to be gentle and effective for all skin types, including sensitive skin.
Returns & Refunds
What is your return policy?
We accept returns on unopened products within 15 days of delivery . For more details, refer to our return policy page.
How can i initiate a return or refund ?
Please contact our customer care team with your order details to initiate the process.
How do i return a product and request a refund?
If you’re unsatisfied with your purchase, you can return unopened and unused products within 15 days of delivery. Once we receive the item, we’ll process your refund promptly. Please contact our customer care team to initiate the return process.
Orders & Shipping
How can i place an order?
You can place an order directly on our website by browsing the product range and adding items to cart.
What are your shipping charges?
We offer free shipping on orders above a certain value. Shipping charges for smaller orders will be calculated at checkout.
How long does delivery takes?
Orders are usually delivered within 3-7 business days, depending on your location.
