FAQ-Everything You Need To Know
Have questions about our jewelry? We’ve got you covered! Find answers to common queries about our designs, materials, shipping returns and more.
Jewelry Repair & Resizing Services
We offer a wide range of jewelry repair services, including but not limited to:
- Ring resizing (both up and down)
- Stone resetting and replacement
- Chain and bracelet repair
- Soldering broken links
- Clasp replacement or repair
- Prong re-tipping and tightening
- Polishing and cleaning services
- Engraving adjustments
Yes, we offer professional ring resizing for most types of rings, including engagement rings, wedding bands, and fashion rings. Depending on the design and material of your ring, we can resize it either up or down by several sizes. For complex designs or rings with intricate patterns, we may need extra time to ensure the work is flawless.
Repair times vary depending on the type and complexity of the work required. Typically, repairs can take anywhere from 3 to 10 business days. We will provide an estimated timeline for your specific repair when you bring in your jewelry. Rush services are also available for certain repairs, if needed.
Repair costs vary depending on the type of repair needed, the materials involved, and the time required. After assessing your jewelry, we will provide you with an estimate before any work begins. We aim to offer fair pricing and ensure transparency throughout the process.
We can repair and replace damaged or lost gemstones, provided we can source the appropriate replacement stone. For precious gemstones like diamonds, sapphires, and emeralds, we will work closely with you to select a suitable replacement, ensuring the new stone matches the original in terms of size, shape, and quality.
